Terms and Conditions
Who we are
Trauma Cleanup provides professional trauma cleaning services using environmentally friendly methods. By scheduling or using our services, you agree to the following terms and conditions.
Scope of Services
Our trauma cleaning services include biohazard remediation, crime scene cleanup, unattended death cleanup, hoarding cleanup, and other specialized sanitation tasks.
Our trauma cleaning services include: Animal Waste Cleaning, Crime Scene Cleaning, Deceased Estate Cleaning, Forensic Cleaning, Needles Syringes and Sharps Cleaning, Police Holding and Prison Cleaning.
Services are available in residential, commercial, industrial, and vehicular environments as agreed upon in the service contract. Our trained technicians use professional-grade equipment and personal protective equipment (PPE) to ensure safe and effective cleaning.
Website Usage Agreement
By accessing and using our website users acknowledge that they have read, understood, and agreed to comply with the Terms and Conditions outlined on this website.
If a user does not agree with any part of these terms, they should discontinue use of the website immediately.
The website may use cookies and similar technologies to enhance user experience, analyze website
performance, and improve functionality. By continuing to use the website, users consent to the use of cookies in accordance with the website’s Cookie Policy and Privacy Policy.
These Terms and Conditions are governed by the laws of Australia, without regard to conflict of law principles. Failure by the company to enforce any right or provision under these terms shall not be considered a waiver of those rights.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in full force and effect.
Users are encouraged to review these Terms and Conditions periodically, as they may be updated from time to time.
Client Responsibilities
Clients agree to:
- Provide accurate information about the incident and contamination level.
- Ensure safe and unrestricted access to the affected area.
- Remove or clearly mark valuables, personal belongings, and sensitive documents before service begins.
- Ensure utilities such as electricity and water are available unless otherwise agreed.
Trauma Cleanup is not responsible for damage or loss of items that were not removed or disclosed before service.
Health and Safety Policies
Our technicians follow strict safety procedures including:
- Use of PPE such as gloves, respirators, protective suits
- Compliance with biohazard handling and disposal regulations
- Vaccination requirements (such as Hepatitis B)
- Training in bloodborne pathogen safety standards protocols
Pricing and Payment
Service pricing depends on several factors including:
- Size of the affected area
- Severity and type of contamination
- Required equipment and cleaning procedures
- Biohazard disposal costs
A written estimate will be provided before work begins. Final costs may vary if additional hazards or scope changes are discovered during the cleanup process. Payment is due upon completion of services unless otherwise agreed.
Cancellation Policy and Rescheduling
- Clients may cancel or reschedule services by providing notice.
- Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
- Rescheduling requests are subject to technician availability.
Dispute Resolution
- Any disputes arising from the use of our services will first be addressed through good-faith
discussions between the client and Trauma Cleanup in an attempt to reach an amicable resolution. - If a resolution cannot be reached, the matter will be subject to the jurisdiction of the courts of Australia.
Liability and Limitations
While every effort is made to restore the affected area:
- We are not liable for pre-existing damage or undisclosed items.
- We are not responsible for emotional or psychological impacts related to the cleanup process.
Clients may be referred to professional support services if needed.
Privacy and Confidentiality
We treat all client information with strict confidentiality.
- Technicians operate discreetly and respectfully, especially in sensitive environments.
- Service vehicles may be unmarked to protect client privacy.
- Photos, reports, and client data are stored securely and shared only with authorized parties.
Post-Service Inspection
After service completion:
- A final walkthrough may be conducted with the client.
- Additional services such as odor removal or deep sanitization may be recommended if necessary.
Intellectual Property Rights
All content on the Trauma Cleanup website, including text, images, graphics, logos, videos, and other materials, is the property of Trauma Cleanup or its licensors and is protected by applicable copyright and intellectual property laws.
Users may access, view, download, and print content for personal and non-commercial use only. Any reproduction, redistribution, modification, or commercial use of website materials without prior written permission from Trauma Cleanup is strictly prohibited. Unauthorized use of any content from this website ma result in legal action.
Governing Law
These Terms and Conditions governing the use of the Trauma Cleanup website and services are governed by and interpreted in accordance with the laws of Australia.
This legal framework applies without regard to conflict of law provisions, ensuring a consistent and predictable application of the law.
By accessing or using this website and our services, users agree that all matters related to the interpretation, application, and enforcement of these terms will be subject to Australian law.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain in full force and effect.
Users are encouraged to seek independent legal advice if they have questions regarding their rights or obligations under these terms.