Privacy Policy
Who We Are?
Trauma Cleanup is an Australian provider of specialised trauma and biohazard cleaning services. We are committed to protecting your privacy and handling your personal information.
Scope of Our Services
We provide professional cleaning services, including: Animal Waste Cleaning, Crime Scene Cleaning, Deceased Estate Cleaning, Forensic Cleaning, Needles Syringes and Sharps Cleaning, Police Holding and Prison Cleaning.
Our trained technicians use appropriate personal protective equipment (PPE) nd professional-grade cleaning agents to ensure safety and compliance with relevant health standards.
Privacy Policy and Cookies
Our website may use cookies to enhance your browsing experience. If you leave a comment on a blog post, you may choose to save your name, email address, and website in cookies. These cookies are stored for your convenience so that you do not need to re-enter your details when leaving another comment. These cookies will remain for up to one year.If you visit our login page, we may set temporary cookies to determine whether your browser accepts cookies. These cookies contain no personal data and are discarded when you close your browser.If you log in to the website, we will set cookies to save your login information and display preferences.- Login cookies last for two days
- Screen preference cookies last for one year
- If you select “Remember Me”, your login will remain active for two weeks
Managing Cookies
Most web browsers allow you to control cookies through your browser settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of the website.Information We Collect
We may collect different types of information when you use our services or interact with our website.Personal Information: Name, Address, Phone number, Email address, Emergency contact details Service Information: Location of the incident, Type of trauma or cleaning service required, Property access instructions Insurance Information: Insurance provider, Policy number, Claim details (if applicable)Website Information
When you visit our website, we may automatically collect certain information such as:- IP address
- Browser type
- Pages visited
- Date and time of access
- Website usage behaviour
How We Use Your Information
We may use the information collected to:- Provide and manage our cleaning services
- Respond to inquiries or service requests
- Communicate with clients about services or appointments
- Process insurance claims where applicable
- Improve our website and services
- Comply with legal or regulatory obligations
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Access to personal data is restricted to authorized personnel only.Third-Party Disclosure
We do not sell or rent your personal information. However, we may share information with trusted third parties when necessary, including:- Insurance providers
- Emergency services or authorities when legally required
- Service providers assisting with website operations
Your Privacy Rights
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.How Long We Retain Your Data
If you leave a comment on our website, the comment and its associated metadata may be retained indefinitely. This allows us to recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.If users register for an account on our website, we store the personal information provided in their user profile. Registered users can view, edit, or delete their personal information at any time (except their username). Website administrators may also access and edit that information when necessary.Your Data Rights
If you have an account on this website or have left comments, you may request an exported file of the personal data we hold about you, including any information you have provided to us.You may also request that we delete any personal data we hold about you. However, this does not include data we are required to retain for administrative, legal, or security purposes. Where Your Data Is Sent Visitor comments may be checked through an automated spam detection service to prevent spam and maintain the quality of website content.Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our website or customer service channels.Service Results
Trauma cleanup and biohazard remediation outcomes may vary depending on:- The condition of the affected area
- Structural factors
- Level of contamination